Public Event FAQs
What is your bag search policy? Are there any prohibited items?
All bags are subject to search. Prohibited items include weapons, outside food/bev, professional cameras, drones, backpacks, and large umbrellas.
Click here for a complete list of prohibited items.
Where is the Manhattan Center, Hammerstein Ballroom and Grand Ballroom located?
The Manhattan Center is located on 34th Street between 8th and 9th Avenues (across from the AMC Theater).
The Hammerstein Ballroom is located inside the Manhattan Center on the first floor.
The Grand Ballroom is located on our 7th floor.
Our address is 311 West 34th Street, New York, NY 10001.
How do I get to the Manhattan Center and Hammerstein Ballroom?
The Manhattan Center is conveniently located one block away from Penn Station and is easily accessible by taking the 1, 2, 3, A, C, or E trains to 34th Street/Penn Station.
Path trains from New Jersey to 33rd Street/Avenue of the Americas or a bus to Port Authority.
Via Metro-North, take the shuttle from Grand Central Terminal to Times Square and transfer downtown to the 1, 2, 3 trains to 34th Street/Penn Station.
Plug our address (311 West 34th Street, New York, NY 10001) into your maps app and choose the best route for you.
Where do I park when attending events at the Manhattan Center, the Hammerstein Ballroom or the Grand Ballroom?
Meyer’s Parking Garage is located right next door to the venue at 323-331 W 34th St., New York, NY 10001
How do I buy tickets to events at the Hammerstein Ballroom?
Tickets can be purchased through Ticketmaster.com.
Our box office is open on the night of the show for day-of tickets only and only sells tickets for that specific show.
Can I get a refund if I miss the show?
There are no refunds for tickets.
Can I bring my kids? What’s the age limit?
All shows are all ages unless stated at the time of ticket purchase. Please make note of any age restrictions before purchasing. We recommend that any child under the age of 12 be accompanied by an adult to any all-ages show. Children under 2 do not require a ticket.
If the weather is bad, will the show be cancelled?
The only instance a show would be canceled due to bad weather would be if the government imposes travel restrictions or the performers are unable to get to the venue. Check Facebook and Instagram for updates.
How do I use a ticket on my cell phone?
- Download the Ticketmaster app
- Tap My Events, find your order, and view ticket
- Optional: Add your ticket to your Wallet (Apple) or Google Pay (Android)
- To get in, scan your ticket right from your phone
Be sure to charge your phone before heading over!
Phone battery issues, cracked screen, or not using a smart device? no problem. Simply visit the venue box office on arrival. You’ll want to have your ID handy and order number to pick up your ticket.
I bought my tickets on StubHub or another third-party and didn't receive them. What should I do?
Manhattan Center is an exclusive Ticketmaster venue and is not affiliated with third-party sites. Any issues would have to be addressed with the third-party site directly.
I have a VIP ticket. When will I receive more information?
You will receive an email either from Ticketmaster or the tour handling VIP with instructions relating to timing and location. This is typically sent out within 72 hours of the show.
How do I transfer my tickets to someone else?
- Sign in to your Ticketmaster account and click on your event to find your tickets.
- Click the “Transfer Tickets” button (event eligibility may vary).
- Select the tickets you’d like to transfer.
- Enter your recipient’s first and last name, email address, and an optional note.
- Click the “Send” button.
When transferring tickets, Ticketmaster will send you two emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets. Once the ticket transfer has been accepted, the tickets in your account are no longer valid, and you will not be able to get into the event with those tickets.
* Please note that those receiving a ticket transfer must have a Ticketmaster account. If they do not have an account, they can easily create one when they accept the tickets.
I purchased a General Admission ticket, but noticed a seat and row number. Do I have an assigned seat?
All shows are General Admission Seating (or standing floor) and on a first-come, first-served basis. We ask that you do not save general admission seats or space for guests who are meeting you.
The seat and row numbers are simply a way for us to track capacity. It does not mean you have assigned seating. If you are on the floor, you are standing for general admission. If you are in either of our two balconies, you have general admission seating.
What time do doors open?
Doors open one hour before the scheduled show time (e.g., if the show is at 8 pm, doors open at 7 pm).
Can I be seated if I arrive late?
Doors remain open until one hour before the anticipated end of the show. All seating/standing is first-come, first-served.
Is there anywhere to eat nearby?
Yes, there are plenty of eateries in the immediate vicinity.
Are food and beverages allowed inside?
No outside food or beverage is permitted. Snacks and beverages are available for purchase at the venue bars.
I am a photographer. How do I get a media pass?
Requests must go through the artist’s publicist, label, or promoter. The Manhattan Center does not provide media passes.
Is there an ATM?
No, we do not provide an ATM inside the venue, but one is located across the street. Credit and debit cards are accepted at the venue.
Can I exit and re-enter?
No. All exits are final, including for guests who smoke.
Where is Will Call/Box Office?
Located on the far west side of the main lobby, will call opens at door time.
Is the venue accessible?
Yes, the venue is accessible – ADA ramp to enter the building and access the main floor.
ADA restrooms are located on the 1st balcony.
What accommodations are available to the disabled patrons?
There are accessible seating options available for purchase on Ticketmaster.com. If you have purchased a ticket before becoming disabled or have other disabilities, please e-mail events@mc34.com. Please be sure to include your full name, event, date, and order number.
Is there a Manhattan Center merchandise stand?
Merchandise is sold in our lobby and balconies (applicable by tour).
I think I left something at the venue. Do you have a lost and found?
Email lostandfound@mc34.com or contact an usher/security officer during the event.
Is there Wi-Fi?
No.
I have a vape. Can I smoke inside?
Smoking and vaping are strictly prohibited anywhere inside the Manhattan Center. Violation is grounds for ejection.
What will the ticket price be for a certain upcoming show?
Do you offer military discounts?
What are your career opportunities?
For career opportunities, please send your resume and cover letter to sales@mc34.com.